Welcome to Jenica Condiman's Virtual Assistance Portfolio

Empowering Businesses with Expert Support

About Me
I am a detail-oriented and reliable Virtual Assistant with 7 years of experience in Customer Support (BPO) and 3 years of administrative/secretarial experience.

I specialize in handling customer inquiries, conducting research, and managing accurate data. I am highly organized, analytical, and able to work efficiently under pressure while maintaining professionalism and quality service.

My goal is to help businesses improve customer satisfaction, streamline operations, and stay organized through dependable virtual support.
Why Hire Me?
✔ 7+ years of customer service experience
✔ Strong administrative and data-handling background
✔ Proven leadership and quality assurance skills
✔ Detail-oriented, dependable, and client-focused

Services

🧾 Data Entry & Admin Support

* Accurate data entry using Excel and Google Sheets * CRM and internal system updates * Data validation and quality checks * Report creation and documentation

🔍 Online Research

* Market and competitor research * Data gathering and analysis * Research reports and summaries * Process improvement insights based on findings

📩 Customer Support

* Email, chat, and inbound call support * Handling customer inquiries, complaints, and follow-ups * Order tracking and billing support * Issue resolution with empathy and professionalism * Customer satisfaction and quality assurance support

Tools

Testimonials

Senior Account Manager

Karyl Eduave

Jenica helped improve the Customer Satisfaction Score of the program by providing analysis and helping us execute her Continuous Improvement Plan. Improved score from 74% to 81% score!

     
Customer

Deborah (51)

She (Jenica) is so sweet! She did research and gave me answers! I hope to talk to her next time if problem arises!

     
 
 

Contact

  • Panabo, Davao del Norte, Philippines
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